our board is asking about ai decision authority structures now
The question names no model or vendor; it asks about a board's decisions and the structures behind them.
AI news is loud. Labs spend tens of billions a year,N1 and valuations sit at heights last seen in the dot-com years.N12 Each release is hailed as a breakthrough.N7
Amid this noise, our guides came up 10 million+ times in sixteen months as the answer to someone's question. Most of those questions came on a working day77.7% on a weekday, with a job to do.1
Their questions are about running a business. To them, AI is a way to solve a business problem, with a result they can measure. What they put next to AI, and in what order, matters to anyone who sells, builds or adopts it.
Try your own question at the end.
The news is about models. The questions are not.
People ask how AI fits their business, not which AI to buy.
People use "AI" as an umbrella for the whole field, pointed at a problem.
News coverage tracks labs, models and the next release. People who ask seldom set one model against another.
Three general names make up most of that gap: agentic AI, artificial intelligence and generative AI.3 In a question, "AI" means the field. It is seldom a product on a shelf.
Around the word AI sit mostly business words: how the enterprise is organised, adoption, data and value.
Each dot is an idea asked beside AI. A bigger dot is asked across more of our guides. Colours: tool, practice, payback, role, other. Select a dot to see what it is asked with, and to open our guide.
Most put AI next to business words, led by how an enterprise is organised. A few weigh it against older tools, such as robotic process automation.
Questions that name AI and one other idea. Shares, not counts. Note 4 Note 2
Vendors pitch models and agents, and they sell them on benchmarks.
People do not shop for a model. They bring AI to a business problem.
AI sits next to business words
The language around AI belongs in a board meeting rather than a lab.
How the enterprise is organised, adoption, data and value sit closest to AI.
Look at what sits next to AI: how the enterprise is organised, adoption, digital transformation and data quality.4 Guardrails, risk management and getting real value from AI are there too.
It works the other way too. Start from a business idea, such as operational efficiency. AI turns up beside it more often than chance would give.5
ASKEDgenerative ai impact on performance management enterprise
ASKEDhow does gen ai impact ethics and compliance?
In these questions, the business idea is the subject and AI is what might change it. On the full map of AI questions, governance and adoption are the big regions. The enterprise and its results sit close by.6
The map of what people ask about AI, as it grew.
Each dot is an idea. A bigger dot takes a bigger share of the last four weeks of questions. A line joins two ideas asked together. Colours: tool, practice, payback, role, other. Hollow rings are AI's general names. Rings mark the week's biggest risers. A white centre means the dot opens our guide. Press Play to watch the weeks.
Guides on this map
The questions, week by week from March 2026. Note 6
Governance comes first
Nearly half of the AI questions are about governance.
Governance leads in every month we can measure. The questions sound like people with a plan.
Governance covers the rules and checks an organisation puts around AI. It is the largest subject in the AI questions we collected.7 Models themselves get about one in seven.
Governance leads in all six months.8
Governance leads, every month.
One square is one per cent of AI questions. Colours: governance, change, models, agents.
AI questions, March to August 2026. Shares, not counts. Note 7 Note 8
There is little fear in the wording. These are people who plan to go ahead safely.
ASKEDwhich enterprise ai tools provide auditable outputs and full governance controls for regulated industries?
ASKEDwhat ai governance controls should a cfo have in place before a board audit?
ASKEDeu ai act high-risk systems requirements conformity assessments transparency human oversight
A finance chief, a board audit, a regulator: governance is where AI meets the people who answer for the business. Boards are paying attention too. The share with no AI on the agenda fell from 45% to 31% in a year.9
The questions run in one order
AI changes the work, and the changed work pays back.
Nine in ten questions put AI first, and almost every one puts the work before the result.
Many questions carry a small story of cause and effect. A tool changes how the organisation works.
ASKEDhow ai-powered workflow tools improve transparency in cross-functional document processes
People ask what AI will change for them. They do not ask what they must change to suit AI. The next link is firmer still: when a question joins the work to a result, the work comes first.11
Together, these links describe a sequence:
AI changes the work, and the work pays back.
Three columns: tool, practice, payback. A wider line is asked more often. Select an idea to light its paths, or a line to read its questions.
AI questions. Each example names no person or organisation. Note 11 Note 10
Our guides reach the same order from the other direction.
The pitch skips the middle step
Most people put a change in the work between the tool and the result.
The pitch goes straight from tool to result; most questions take a longer route.
The order we are sold is shorter. Vendors often tell it with their own job cuts, and the change in the work drops out.19
Some questions do follow the pitch. They go straight from buying a tool to getting a result.
ASKEDwhat ai agents are recommended for improving productivity in the workplace?
ASKEDhow do leading enterprise ai platforms compare on measurable business outcomes?
About one in three tool-first questions takes this short path; most put a change in the work between the two.12
What we are sold, and what people ask.
The dashed grey arc is what we are sold: a jump from the tool to the payback. The solid line is what people ask: from tool through a change in the work to payback.
AI questions. Shares of the paths that start from a tool or from a change. Note 12
Our research finds that the longer path pays. A pilot that dazzles in a demo stalls when nothing around it changes.
When a programme stalls, switching vendors is an easy move that seldom helps: the platform was seldom the problem.13
Gains can come before a full redesign. A small, well-chosen quick win can pay first and earn trust. The larger results come when the work changes.
The middle step, in their own words
The middle step is the work, the people and the skills.
People ask how AI fits the work, how staff will feel, and what skills they need.
Questions about this change keep coming back to how the work fits together. They also ask how people feel about the change and what skills the new work requires.
The work.
ASKEDhow can organizations integrate enterprise generative ai into enterprise workflows and operating models?
ASKEDwhat skills and organizational changes are required to operationalize ai for my business?
Outside research agrees. Among the factors tested, workflow redesign has the strongest link to profit from AI.14
The people.
ASKEDhow are organizations managing employee trust and fear of displacement during ai transformation?
ASKEDhow can leaders replace employee fear with excitement about ai?
These leaders know that a tool nobody trusts goes unused. Our guide to the AI transformation leader says the leader reshapes how people and AI work together.
The skills.
Here the questions and our research agree on a surprise. Skills are not mainly a training problem.
Required skills become clear once the organisation defines the changed work.
The result they want back
People want a result they can prove, and money is now the first measure.
They name outcomes wider than money, and they want to prove each one.
Questions about results reach past cost. The most common are business outcomes, transparency and operational efficiency.15 Competitive advantage comes next, and people want proof.
ASKEDhow are enterprises measuring the business value of ai-driven digital transformation?
ASKEDhow are executives measuring ai success beyond productivity metrics?
ASKEDhow do you measure the business impact of ai?
"Beyond productivity" is the phrase to notice. Time saved is easy to count, yet the people asking know it is not the whole story. The market is moving the same way: direct financial impact now leads as the measure of AI return.16
A measure must exist before the tool goes live, or no one can say what changed.
We have seen this before
E-commerce changed how the store worked without replacing it.
The noise of the dot-com years faded; the working questions stayed.
In 2000, the dot-com index hit its peak. E-commerce was about 1% of US retail.17 After the crash, stores kept asking how to sell online, one working question at a time.
By late 2020, e-commerce was 15% of retail, and the stores that did well used it to extend the store.18
The noise peaked and fell. The working share kept rising.
Top: the Nasdaq Composite, a dotted line of year-end closes, then month-end closes in 2026, to 29 September 2026. Bottom: online sales as a share of US retail, one reading per quarter from the end of 1999; a thin dashed line marks the years before the Census measured it. The readings are joined by straight lines. Both panels share one time axis.
Index: Nasdaq Composite (^IXIC), closing values from Yahoo Finance, checked against Nasdaq.com: year-end closes 1994 to 2025, month-end closes January to August 2026, and the close of 29 September 2026. US Census Bureau, Quarterly Retail E-Commerce Sales, e-commerce share of total retail, seasonally adjusted, Q4 1999 to Q2 2026 (revised 18 August 2026). The Census changed the series in April 2025. Note 17
E-commerce took hold through those working questions, whatever the index did. AI looks the same from here. Under the noise, the calm questions about the work go on.
What this means
The market talks about AI as technology. The people asking treat it as a business result. Their questions start with AI, move to a problem solved and end with a result they can measure.
If you sell AI
- Give the problem and the result priority over the model.
- Answer the governance question before the feature question.
- Show how the work changes and who changes it.
If you build AI
- Build for the middle step: audit trails, oversight and fit with the work.
- Make the business measure as visible as the model score.
- Use a benchmark for initial screening; the decision requires more.
If you adopt AI
- Plan the change in the work before the tool arrives.
- Set your baseline before you go live.
- Bring your people in early.
What people are asking
Questions our research found people asking.
ASKEDCan't we just use standalone AI tools across the business?
ASKEDHow do you measure the business impact of AI?
ASKEDHow do CFOs communicate AI investment value to the board?
ASKEDWhy can't enterprises use standard IT ROI methods for AI?
ASKEDIs the AI skills gap really a work design problem?
ASKEDWhy are leaders, not employees, the barrier to scaling AI?
ASKEDHow do you present AI ROI to a CFO?
ASKEDDo I have to replace RPA to adopt agentic AI?
ASKEDHow do you avoid vanity metrics in a GenAI measurement program?
ASKEDHow do you connect ML model metrics to business outcomes?
ASKEDWhat is the cost of bad data for AI?
ASKEDHow do you evaluate an AI agent before buying?
You need not win the noise. People with a job to do are already typing the questions that shape this conversation.
Try your own question
Words that are ideas on our map get a wavy underline: tool, practice, payback, role.
As you type, ideas from our map are offered. Use the arrow keys and Enter to pick one.As you type, ideas from our map are offered. Tap one to pick it.
Or build one the way people ask it
This box runs in your browser only. Nothing you type is sent or stored.
The questions people asked, March to August 2026. Note 10 Note 11
Notes
The noise, sourced
- N1. Alphabet expected about $85 billion of capital spend in 2025. Alphabet Q2 2025 results, SEC 8-K, 2025-07-23. Meta guided $115-135 billion for 2026 (SEC 8-K, 2026-01-28). Microsoft spent $37.5 billion in one quarter (Q2 FY2026, via CNBC). Amazon expected about $125 billion in 2025 (CNBC, 2025-10-30). Alphabet, SEC 8-K Meta, SEC 8-K Amazon, CNBC ↩
- N7. "With nonstop one-upmanship, AI companies have presented each new product drop as a major breakthrough." MIT Technology Review, 2025-12-15. MIT Technology Review ↩
- N12. AI-related valuations are at the "highest level since the dot com bubble". Bank of England, 2025-10-24. Bank of England ↩
Every line the band at the top can show, with its source. Each is a verbatim fragment; "..." marks a cut. We checked each one at its source on 29 September 2026.
approximately $85 billion
— Alphabet, SEC 8-K, 2025-07-23$115-135 billion
— Meta, SEC 8-K, 2026-01-28$125B in 2025
— Amazon CFO, via CNBC, 2025-10-30$37.5 billion
— Microsoft, one quarter, via CNBC, 2026-01-28$40 billion at a $300 billion post-money valuation
— OpenAI, 2025-03-31$13 billion ... $183 billion post-money
— Anthropic, 2025-09-02nonstop one-upmanship
— MIT Technology Review, 2025-12-15Peak of Inflated Expectations
— Gartner Hype Cycle, 2025-08-0550% ... more concerned than excited
— Pew Research Center, 2025-09-17only 46% of people globally are willing to trust AI systems
— KPMG and University of Melbourne, 2025-04-28highest level since the dot com bubble
— Bank of England, 2025-10-24It was the internet then, it is AI now.
— Pierre-Olivier Gourinchas, IMF, via Fortune, 2025-10-14inflated promises of AI vendors
— Forrester, Predictions 2026, 2025-10we expect that this will reduce our total corporate workforce
— Andy Jassy, Amazon CEO, 2025-06-17I need less heads
— Marc Benioff, Salesforce, via CNBC, 2025-09-02elements of irrationality
— Sundar Pichai, Alphabet, via BBC, 2025-11-18I think no company is going to be immune, including us
— Sundar Pichai, Alphabet, via BBC, 2025-11-18expose the equivalent of 300 million full-time jobs to automation
— Goldman Sachs, 2023-04-05AI’s $600B Question
— David Cahn, Sequoia Capital, 2024-06-20when developers use AI tools, they take 19% longer
— METR, 2025-07-10We are now confident we know how to build AGI
— Sam Altman, OpenAI, 2025-01Developing superintelligence is now in sight.
— Mark Zuckerberg, Meta, 2025-07-30Gen AI: too much spend, too little benefit?
— Goldman Sachs, Top of Mind, 2024-06-27this spending has little to show for it so far
— Goldman Sachs, Top of Mind, 2024-06-27The year the Frontier Firm is born
— Microsoft Work Trend Index, 2025-04-23170 million new jobs by 2030, while displacing 92 million others
— World Economic Forum, 2025-01-08Are we in a phase where investors as a whole are overexcited about AI?
— Sam Altman, OpenAI, via The Verge, 2025-08-15When bubbles happen, smart people get overexcited about a kernel of truth
— Sam Altman, OpenAI, via The Verge, 2025-08-15only 25% of AI initiatives have delivered expected ROI
— IBM CEO Study, 2025-05-06AI-Generated “Workslop” Is Destroying Productivity
— Harvard Business Review, 2025-09-22gradually stop using contractors to do work that AI can handle
— Luis von Ahn, Duolingo, via The Verge, 2025-04-28We are past the event horizon; the takeoff has started.
— Sam Altman, OpenAI, 2025-06-10country of geniuses in a datacenter
— Dario Amodei, Anthropic, 2024-10more than 80 percent of AI projects fail
— RAND, 2024-08-13more than a quarter of all new code at Google is generated by AI
— Sundar Pichai, Google, 2024-10-29a kind of industrial bubble
— Jeff Bezos, via CNBC, 2025-10-03we will quickly lose even the social permission
— Satya Nadella, Microsoft, via Tom’s Hardware, 2026-01-21going to replace literally half of all white-collar workers in the U.S.
— Jim Farley, Ford, via The Autopian, 2025-06-30Take AI, there’s a lot of money going into it
— Jamie Dimon, JPMorgan, via CNN, 2025-10-09AI is real, AI in total will pay off.
— Jamie Dimon, JPMorgan, via CNN, 2025-10-09totally, totally gone
— Sam Altman, OpenAI, via CX Today, 2025-07-30an AI that can effectively be a sort of midlevel engineer
— Mark Zuckerberg, Meta, via Entrepreneur, 2025-01-20the heads of the top AI companies made promises they couldn’t keep
— MIT Technology Review, 2025-12-152025 has been a year of reckoning.
— MIT Technology Review, 2025-12-15invest $500 billion over the next four years building new AI infrastructure
— Stargate Project, SoftBank press release, 2025-01-22create hundreds of thousands of American jobs
— Stargate Project, SoftBank press release, 2025-01-22RPO is likely to exceed half-a-trillion dollars
— Safra Catz, Oracle, 2025-09-09Q1 Remaining Performance Obligations $455 billion, up 359%
— Oracle, press release, 2025-09-09Blackwell sales are off the charts, and cloud GPUs are sold out.
— Jensen Huang, NVIDIA, 2025-11-19AI is going everywhere, doing everything, all at once.
— Jensen Huang, NVIDIA, 2025-11-19The AI race is on, and Blackwell is the platform at its center.
— Jensen Huang, NVIDIA, 2025-08-27NVIDIA intends to invest up to $100 billion in OpenAI
— NVIDIA and OpenAI, press release, 2025-09-22Everything starts with compute.
— Sam Altman, OpenAI, 2025-09-22the world's most ambitious AI buildout
— Lisa Su, AMD, 2025-10-06artificial intelligence is the electricity of our age
— Brad Smith, Microsoft, 2025-01-03on track to invest approximately $80 billion to build out AI-enabled datacenters
— Brad Smith, Microsoft, 2025-01-03The rate of innovation and the speed of diffusion is unlike anything we've seen.
— Satya Nadella, Microsoft, 2025-07-30We delivered our first-ever $100 billion quarter.
— Sundar Pichai, Alphabet, 2025-10-29We are now processing over 1.3 quadrillion monthly tokens
— Sundar Pichai, Alphabet, 2025-10-29Meta's vision is to bring personal superintelligence to everyone.
— Mark Zuckerberg, Meta, 2025-07-30AI is a once-in-a-lifetime reinvention of everything we know
— Andy Jassy, Amazon shareholder letter, 2025-04-10agentic enterprises, where humans and AI agents work side by side
— Marc Benioff, Salesforce, 2025-09-03The risk of a sharp market correction has increased.
— Bank of England FPC, via The Guardian, 2025-10-08it's going to be 10 times bigger than the Industrial Revolution, and maybe 10 times faster
— Demis Hassabis, Google DeepMind, via The Guardian, 2025-08-04These models are being hyped up, and we're investing more than we should
— Daron Acemoglu, MIT, via NPR, 2025-11-23True end demand is ridiculously small.
— Michael Burry, via NPR, 2025-11-23OpenAI is very likely going to be the world's next multitrillion-dollar hyperscale company
— Jensen Huang, Nvidia, via Fortune, 2025-09-29the AI boom that is now in the early stages of a bubble
— Ray Dalio, Bridgewater, via Fortune, 2026-01-06Circular investment deals by major AI companies spark 'bubble' fears
— Semafor, 2025-10-08AI is starting to get better than humans at almost all intellectual tasks
— Dario Amodei, Anthropic, via CNN, 2025-05-30the biggest and most dangerous bubble the world has ever seen
— Julien Garran, MacroStrategy Partnership, via CNN, 2025-10-18Oracle has become the poster child for fears of an AI bubble
— Cory Johnson, analyst, via Yahoo Finance, 2025-12-26AI machines—in quite a literal sense—appear to be saving the US economy right now
— George Saravelos, Deutsche Bank, via Al Jazeera, 2025-10-09The moment investors start demanding cash-flow returns ... some of these flywheels could seize
— Matthew Tuttle, Tuttle Capital Management, via Al Jazeera, 2025-10-29AI Is the Bubble to Burst Them All
— Brian Merchant, Wired, 2025-10-27This is a fifty-billion-dollar market, not a trillion-dollar market
— Ed Zitron, via The New Yorker, 2025-08-12Brad, if you want to sell your shares, I'll find you a buyer
— Sam Altman, OpenAI, via TechCrunch, 2025-11-02If we end up misspending a couple of hundred billion dollars
— Mark Zuckerberg, Meta, via Business Insider, 2025-09-19AI Bubble Today Is Bigger Than the IT Bubble in the 1990s
— Torsten Slok, Apollo, 2025-07-16The AI cycle is building at close to twice the pace of the housing boom
— Torsten Slok, Apollo, 2026-08-06Two trillion dollars in annual revenue is what’s needed to fund computing power
— Bain & Company, 2025-09-23broad adoption, real revenue, and productivity gains at scale, signaling a boom versus a bubble
— Menlo Ventures, 2025-12-09the downside risk of current AI exuberance
— Bank for International Settlements, 2026-06-28a genuine technological breakthrough that attracted capital in excess of what commercial returns could ultimately justify
— Bank for International Settlements, 2026-06-28$3 trillion by the end of 2028 on just the data centers
— Andrew Sheets, Morgan Stanley, 2025-07-25the companies that are so highly valued—actually have earnings and stuff like that
— Jerome Powell, Federal Reserve, 2025-10-29AI infrastructure spending over the next five years could exceed five trillion US dollars
— Bank of England FPC, 2025-12-02$1 trillion of AI-related investment around the globe in 2026
— Joseph Briggs, Goldman Sachs, 2026-08-07AI scaling is likely to continue through 2030, despite requiring unprecedented infrastructure
— David Owen, Epoch AI, 2025-09-162026 will be the "Year of Delays" for data centers and AGI
— David Cahn, Sequoia Capital, 2025-12-03AI linked to a fourfold increase in productivity growth and 56% wage premium
— PwC, via PR Newswire, 2025-06-03
Sold examples
- S1. Theme: each release as a breakthrough. Example: MIT Technology Review, 2025-12-15 (n7). ↩
- S2. Theme: the benchmark race. Example: "a vendor's headline benchmark is a claim about the vendor's test", Performance metrics and KPIs. ↩
- S3. Theme: governance as a brake. Example: our guide answers it, AI registers and inventories. ↩
- S4. Theme: default to the biggest vendor. Example: "They default to whatever their biggest vendor is pushing", Copilots, RPA and general AI compared. ↩
- S5. Theme: buy the tool, cut the headcount. Example: Salesforce cut support from about 9,000 to about 5,000 roles with AI agents, CNBC, 2025-09-02. ↩
- S6. Theme: access as adoption. Example: "The biggest mistake organizations make is treating GenAI deployment as providing access to a chat tool", Enterprise GenAI scaling strategy. ↩
- S7. Theme: time saved as the result. Example: "the business value depends on what employees do with the recovered time", GenAI performance metrics and KPIs. ↩
Notes
When people ask
77.7% of AI question activity falls on a weekday. ↩
Where this comes from
day_device.weekday
How often the other idea is an AI tool
13.3% of paired questions name a second AI tool; chance would give 26.3%. ↩
on the .
Where this comes from
headline.F124
Which names make the gap
Agentic AI, artificial intelligence and generative AI make up 81.5% of the gap. ↩
on the .
Where this comes from
headline.F124.top3_of_top10_gap
What sits next to AI
The ideas most often asked beside the general AI names. ↩
Where this comes from
umbrella.partners
From business idea to AI
Business ideas pair with AI 43% of the time; chance would give 39.9%. ↩
on the .
Where this comes from
headline.F122
The map of AI questions
AI and mixed ideas, grown week by week over 27 weeks from 2026-03-02. ↩
Where this comes from
map.nodes, node.cum
What the AI questions are about
Each AI question sorted into one subject; governance is the largest. ↩
Where this comes from
topics.topics[], topics.strings
Governance, month by month
March to August 2026: governance takes between 39% and 55%, the largest subject each month. ↩
Where this comes from
explore/r96_time/r96_topics_by_period.json by_month
Deloitte
Deloitte, Governance of AI: a board imperative, 2nd edition, 2025-05-30. ↩
Which way the change runs
AI does the changing in 92.5% of questions that link it to a way of working; chance would give 50%. ↩
on the .
Where this comes from
headline.F125
Work before result
The work comes before the result in 97.1% of such questions; chance would give 50%. ↩
on the . On AI questions alone: 96.6%.
Where this comes from
headline.F126, F129
The short path
About one in three tool-first questions goes straight from tool to result. ↩
Where this comes from
flow_ai.family_counts
Our guides
McKinsey
McKinsey, The state of AI, March 2025. ↩
The results people name
The result ideas most often asked, ranked. ↩
Where this comes from
flow.nodes
Futurum Group
Futurum Group, 2026-02-17: direct financial impact 21.7%, nearly double; productivity down 5.8 points as the lead measure. ↩
US Census Bureau
US Census Bureau, Quarterly Retail E-Commerce Sales, e-commerce as a share of total retail, seasonally adjusted: 0.6% in Q4 1999 (the first reading), 1.0% in Q4 2000, 4.6% in Q4 2010, 15.0% in Q4 2020, 17.1% in Q2 2026 (preliminary; data revised 18 August 2026). Series break April 2025: from then on, the estimates cover only businesses with paid employees. ↩
HBR
HBR, study of 46,000 shoppers: 73% used more than one channel. ↩
The job-cut story
Salesforce cut support from about 9,000 to about 5,000 roles with AI agents (CNBC, 2025-09-02). Klarna said its AI assistant did the work of 700 agents (Klarna, 2024-02-27), then hired people again (CX Dive, 2025-05). Amazon linked 14,000 cuts to AI, then called them "not even really AI-driven" (Axios, 2025-10-31). ↩
What we would see if the pairs were shuffled at random, and the same ideas were paired with no preference.
If only chance were at work, a result this far from chance would come up about once in a thousand tries.
We split the questions in two. We found the pattern in one half, then checked it once, unchanged, on the other half.
The part of all the questions, out of 100.
The test half gave the same answer as the half we used to find the pattern.
Appendix
The questions run forward along the chain; few run back.
Each cell is the share of its row: where the questions from each kind go next. Rows and columns: tool, practice, payback.
AI questions. Shares of each row. Note 12